In-Store Returns (Free)

Returning to store is super simple. Use our Store Finder to locate your nearest Matalan store. Simply bring along your item(s) and receipt, then our colleagues will sort the rest.

For online orders, we offer refunds within 28 days of you receiving the items. Unwanted items must be returned with the original receipt, unworn, and in the condition they were purchased, including all packaging.

Please note, we’re unable to accept returns to our Matalan Clearance Stores.

Exceptions apply – please see below for more details. Please note: Electrical goods and large home items* cannot be returned to stores and must be arranged for collection. For more information, please contact Customer Services.

We don’t offer an exchange service by post, but you can return any online purchases for a refund using our Returns Tool

The parcel should contain the items you want to return, in their original condition, as well as your original delivery note with the returns section fully completed.

Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items. The parcel should contain the item(s) you purchased that you wish to return in their original condition and your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

Once we've received your parcel back at our warehouse, please allow 14 days for your refund to arrive. We'll get in touch when your refund has been processed.

We will also refund your delivery charge if you’re an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – please see below for more details.

Please ensure your items are securely packaged, and dispose of any broken glass before returning to us. Don’t forget to obtain proof of posting, and please allow at least two days for your goods to reach us. We can’t accept responsibility for items that are lost or damaged in the post.

A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund.

If payment was made using a gift card, refund card or e-gift card then the refund will go back on to the original card – so keep it safe.

If you need advice on returning by post, our customer services team will be happy to help. Please visit our Help Centre page to review our frequently asked questions, or get in touch.

We are offering extended exchange for selected items of School Uniform bought from us between 1 July 2024 and 31 August 2024. This extended exchange offer is in addition to our standard returns policy set out above.

Until 9 December 2024, provided that we have the relevant products and sizes in stock, we will exchange items of School Uniform for an alternative size even if you are returning the item of School Uniform after 28 days of purchase (if you bought the items in store), or after 28 days of you receiving the items (if you ordered them online). Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging.

The standard exemptions to our refund policy (see below) apply to this extended exchange offer. This extended exchange offer relates only to Matalan own brand school uniform and P.E. kit (excluding trainers) and excludes all products from the following third-party brands and the third-party brands listed below within “Return Items from other Brands”:

• Toezone
• Hush Puppies
• Where’s that From
• Mirak
• Jack & Jones (outerwear)
• Only Girls (outerwear)
• Tresspass (outerwear)
• Umbro
• Bag Base
• Hype
• Speedo

BLUE VANILLA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Blue Vanilla. Please note this link can only be used to return Blue Vanilla products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BOI TRADING

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Boi Trading. Please note this link can only be used to return Boi Trading products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BRAND THREADS

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brand Threads. Please note this link can only be used to return Brand Threads products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BRANDSIN

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brands In. Please note this link can only be used to return Brandsin products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

GARDINERS

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Gardiners. Please note this link can only be used to return Gardiners products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

GINI LONDON

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Return your items to your nearest Royal Mail post office, you will be provided with a tracking code and instructions to check the status of your return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

GOLDEN MOMENTS

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Golden Moments. Please note this link can only be used to return Golden Moments products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

IN THE STYLE

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be unopened & returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

IZABEL

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Izabel. Please note this link can only be used to return Izabel products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

L&R

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Please click here to arrange your return to L&R. Please note this link can only be used to return L&R products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

LINZI

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Linzi. Please use the order number on your invoice. Please note this link can only be used to return Linzi products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

LOVE LEMONADE

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Love Lemonade. Please note this link can only be used to return Love Lemonade products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

MADEIN

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Madein. Please use the order number on your invoice. Please note this link can only be used to return Madein products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

MELA

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Yumi & Mela. Please note this link can only be used to return either Mela or Yumi products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

PEERS HARDY

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return Click here to arrange your return to Peers Hardy. Please note this link canonly be used to return Peers Hardy products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

PERTEMBA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Pertemba. Please use the order number on your invoice. Please note this link can only be used to return Pertemba products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

PINK VANILLA

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Pink Vanilla. Please note this link can only be used to return Blue Vanilla products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

QUIZ

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Quiz. Please use the order number on your invoice. Please note this link can only be used to return Quiz products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

RAFFAELLA BAGS

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Return your items to your nearest Royal Mail post office, you will be provided with a tracking code and instructions to check the status of your return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services

REGATTA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Regatta. Please use the order number on your invoice and the -A is needed at the end e.g. 403680336-A. Please note this link can only be used to return Regatta products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

ROMAN

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Return your items to your nearest Royal Mail post office, you will be provided with a tracking code and instructions to check the status of your return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services

THREADBARE

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Threadbare. Please note this link can only be used to return Threadbare products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

TOTES

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Totes. Please use the order number on your invoice. Please note this link can only be used to return Totes products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

URBAN BLISS

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Urban Bliss. Please use the order number on your invoice. Please note this link can only be used to return Urban Bliss products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

WHERE'S THAT FROM

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return Click here to arrange your return to Where's That From. Please note this link can only be used to return Where's That From products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

YUMI

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Yumi & Mela. Please note this link can only be used to return either Mela or Yumi products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

BOI TRADING

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Boi Trading. Please note this link can only be used to return Boi Trading products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BRAND THREADS

Returns must be arranged directly to the supplier using the Evri link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brand Threads. Please note this link can only be used to return Brand Threads products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

BRANDSIN

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brands In. Please note this link can only be used to return Brandsin products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

L&R

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Please click here to arrange your return to L&R. Please note this link can only be used to return L&R products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

PERTEMBA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Pertemba. Please use the order number on your invoice. Please note this link can only be used to return Pertemba products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

REGATTA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Regatta. Please use the order number on your invoice and the -A is needed at the end e.g. 403680336-A. Please note this link can only be used to return Regatta products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

THREADBARE

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Threadbare. Please note this link can only be used to return Threadbare products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

WHISPERING SMITH

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Whispering Smith. Please note this link can only be used to return Whispering Smith products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BRAND THREADS

Returns must be arranged directly to the supplier using the Evri link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brand Threads. Please note this link can only be used to return Brand Threads products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

BRANDSIN

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brands In. Please note this link can only be used to return Brandsin products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

CHARACTER WORLD

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

CLAIR DE LUNE

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

EAST COAST FURNITURE

We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note: if your order requires a 2 person collection, please contact Matalan Customer Services to arrange a collection for your return.

ICKLE BUBBA

Returns must be arranged directly to the supplier using the Evri link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Please note this link can only be used to return Ickle Bubba products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services

IGSM

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

MV SPORTS

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

PAUL MURRAY

You can return your items to us within 28 days. You can get a free returns label from www.evri.com/return-a-parcel. You will need to enter PaulMurrayPlc as the retailer, you will also need your order number and email address. please follow the instructions on the site to return your items. For more information and other queries, please contact Matalan Customer Services.

PEERS HARDY

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Peers Hardy. Please note this link can only be used to return Peers Hardy products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

PERTEMBA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Pertemba. Please use the order number on your invoice. Please note this link can only be used to return Pertemba products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

RED KITE BABY

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

REGATTA

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Regatta. Please use the order number on your invoice and the -A is needed at the end e.g. 403680336-A. Please note this link can only be used to return Regatta products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

RUBIES

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Rubies. Please use the order number on your invoice. Please note this link can only be used to return Rubies products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

TOEZONE

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Return your items to your nearest Royal Mail post office, you will be provided with a tracking code and instructions to check the status of your return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

TOTES

Returns must be arranged directly to the supplier using the link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Totes. Please use the order number on your invoice. Please note this link can only be used to return Totes products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services..

WHERES THAT FROM

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return Click here to arrange your return to Where's That From. Please note this link can only be used to return Where's That From products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

WILTON BRADLEY

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

ARTHOUSE

We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

We encourage you to measure your walls correctly ahead of your purchase to ensure you get the right number of rolls.

ASIATIC

If you would like to return this product, please visit https://www.asiatic.co.uk/pages/returns-policy to complete the returns form and arrange a collection within 28 days. Please inspect your purchase on receipt and if damaged or faulty please advise us within 28 days by calling 0333 004 4444. Please retain all packaging materials. If an item needs to be returned, please ensure that it is appropriately packaged.

For more information and other queries, please contact Matalan Customer Services.

CASCADE

We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

CAPTIVATE

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

CHARACTER WORLD

We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

HAUCK

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact Matalan Customer Services to arrange a collection for your return.

IT LUGGAGE

Please return your items using the returns slip provided with your items. For more information and other queries, please contact Customer Services.

If your product has a manufacturing fault and is still within 12 months from the purchase date you may return to any store as long as you have your receipt. After 12 months, the remaining warranty lies with IT Luggage. You can find out more information about IT manufacturer warranty here: https://itluggage.com/pages/warranty-requirements

J ROSENTHALS

We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

JULIAN BOWEN

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact Matalan Customer Services to arrange a collection for your return.

IGSM

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return

KAIKOO

We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

LPD FURNITURE

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact Matalan Customer Services to arrange a collection for your return.

MELROSE

Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact Matalan Customer Services to arrange a collection for your return.

MH STAR

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact Matalan Customer Services to arrange a collection for your return.

MURIVA

We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

We encourage you to measure your walls correctly ahead of your purchase to ensure you get the right number of rolls.

NAVIGATE

We are happy to refund the item(s) you've bought within 28 days of delivery. Please email us at: sales@beauandelliot.com to request a Royal Mail returns label/collection.

Please title your email MATALAN RETURN and provide the following information:

1. Name

2. Order Number

3. Items being returned

4. Reason for return.

5. Preference of Drop off at Post Office or Collection from home.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

PEERS HARDY

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return Click here to arrange your return to Peers Hardy. Please note this link can only be used to return Peers Hardy products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

PHOENOX

We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

PREMIER DECORATIONS

We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note: if your order requires a 2 person collection, please contact Matalan Customer Services to arrange a collection for your return.

RAYWARE

Changed your mind? No problem. We are happy to refund the item(s) you've brought within 28 days of delivery. Please note this item cannot be returned to a Matalan store. Please follow the below guide for returns

1. Complete the Return Form: Fill out the enclosed return form, provide a reason for the return. This helps us process your return efficiently and improve our services.

2. Pack the Item: Securely pack the item in the original packaging, if possible. Include all tags original accessories, and the completed return form.

3. Attach the Return Label: Attach the pre-paid return label to the outside of the package.

4. Ship the Item: Drop the package at your nearest DPD location. Keep the receipt as your proof of your return shipment.

For more information and other queries, please contact Matalan Customer Services.

RIVA HOME

We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

ROCK

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online . For information on returning an item go to www.rockluggage.com/returns. For more information and other queries, please contact Matalan Customer Services.

RKW

Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact our customer services team for Electricals on the helpline number for any faulty or replacement goods at RKW on 0333 220 6059 or email support@customersvc.co.uk.

RU COMFY

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

You can contact us via email at sales@rucomfy.co.uk or call us at0845 521 9336. Please have your "Supplier Order No. to hand to ensure the process is as fast as possible!0

For more information and other queries, please contact Matalan Customer Services.

THINK RUGS

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. If you would like to return this product, please email returns@thinkrugs.co.uk to arrange your return you can also visit https://thinkrugs.co.uk/return to read the full returns policy. Please retain all packaging materials.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

TURNER BIANCA

We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

VALUE LIGHTS

To return your item please email matalancustomercare@valuelights.com our customer care team will review your request, and you will receive a free returns label to your email. Don't panic if you don't have a printer, you can also be sent a QR code that can be used. Pack up your items) in the original packaging and head down to your local Evri parcel shop, with the attached printed returns label, or the QR code handy for the Clerks to scan.

Please remember to keep hold of your returns receipt as this is confirmation of the return being sent back to us. Please note this item cannot be returned to Matalan stores

For more information and other queries, please contact Matalan Customer Services.

WELCOME FURNTIURE

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please contact Matalan Customer Services to arrange a collection for your return.

WILTON BRADLEY

Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note: Lay Z Spa orders are exempt from free returns, please contact supplier and await update.

CRM

Returns must be arranged directly to the supplier. Unfortunately, returns cannot be accepted in-store. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

If you wish to return your item, please follow the below steps:

Repackage the item in the original packaging. Email order.processing@crmtrading.co.uk for a free Royal Mail returns label.

Take your item to any Royal Mail Post Office and keep the tracking receipt as proof of return.

For more information and other queries, please contact Matalan Customer Services.

FITNESS WHOLESALE

Returns must be arranged directly to the supplier. Unfortunately, returns cannot be accepted in-store. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

To return your items, please contact customer care on 0153 081 0870 or email contact@phoenix-fitness.com to arrange your return. For more information and other queries, please contact Matalan Customer Services.

FUNKY HAMPER

Please note that food items are not able to be returned unless the wrong item has been sent. For more information and other queries, please contact Matalan Customer Services.

Please note this item cannot be returned to a Matalan store. If you have received the wrong item and would like to return this item please do so within 14 days, please simply email support@funkyhampers.com and quote "I would like to return my Matalan Order Number (insert your order number.) We will then respond with further instruction. For more information and other queries, please contact Matalan Customer Services.

JON RICHARD

We’ll be happy to refund your Jon Richard product within 28 days of receipt. Fill out the returns form enclosed in your parcel, providing a reason for the return.

1. Pack the Item: To print your Jon Richard returns label please Click here to arrange your return to Jon Richard
   
   
2. Include all original tags, accessories, and the completed return form. Please note this link can onlybe used to return Jon Richard products
   
   
3. Ship the Item: Drop off the package at your nearest Royal Mail location. Keep the receipt as proof of your return shipment.

For more information and other queries, please contact Matalan Customer Services.

PER SCENT

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be unopened & returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

PRESTIGE TOUCH

Returns must be arranged directly to the supplier using the Evri link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Please note that food items are not able to be returned unless the wrong item has been sent!

Click here to arrange your return to Prestige Touch. Please note this link can only be used to return Prestige Touch products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

For more information and other queries, please contact Matalan Customer Services.

PRICE CHECK

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be unopened & returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

PROFUSION

Returns must be arranged directly to the supplier. Unfortunately, returns cannot be accepted in-store. Returns are not accepted for items that have been opened. Unopened items may be returned within 28 days of receipt in the form of original payment method. If you would like to return or exchange an unopened item please reach out to us at support@profusioncosmetics.co.uk

For more information and other queries, please contact Matalan Customer Services.

RAINBOW

Returns must be arranged directly to the supplier. Unfortunately, returns cannot be accepted in-store. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

To return any items please ring01617677880 la get a free returns label.

For more information and other queries, please contact Matalan Customer Services.

SAY IT WITH

Returns must be arranged directly to the supplier. Unfortunately, returns cannot be accepted in-store. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please email enquries@sayitwith.com to process your return. For more information and other queries, please contact Matalan Customer Services.

SKIN RESEARCH LTD

We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be unopened & returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services.

ROCK

Returns must be arranged directly to the supplier using the link provided on your packing slip. We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Click here to arrange your return to Rock. Please note this link can only be used to return Rock products

For more information and other queries, please contact Matalan Customer Services.

VIRGIN EXPERIENCE DAYS

We’ll be happy to refund your Virgin Experiences Day within 28 days of receipt, providing the voucher is still valid and has not been redeemed. To arrange a cancellation or refund of your Virgin Experience Day, please contact Matalan Customer Service Team.

To qualify for our refunds policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.

Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging. The refund will be issued on the method of payment you used. Without proof of purchase, we are unable to offer an exchange or refund.

If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

Our refunds policy is in addition to your statutory rights.

There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

Please note: the below list applies to both in-store and online purchases.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:

1. Pierced earrings
2. Cosmetics/fragrances
3. Hats
4. Hair accessories
5. Duvets
6. Duvet covers
7. Pillows
8. Mattresses
9. DVDs
10. Confectionery
11. Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)
12. Control wear
13. Hosiery
14. Swimwear (unless the hygiene strips and tags are still in place)

Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights

If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, for reasons of health, hygiene, safety and copyright this cancellation right does not apply in the case of:

• pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVDs (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place); and
• sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
• any goods which become mixed inseparably with other items after their delivery.

Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:

To cancel a contract, you just need to let us know that you have decided to cancel by getting in touch with our customer services team through our Help Centre.

If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.

If you cancel your contract we will:

1. Refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable.
2. Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
3. Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

-If you have received the goods and we have not offered to collect it from you: 14 working days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.

For information about how to return goods to us, see provisions set out below;

-If you have not received the goods or you have received it and we have offered to collect it from you: 14 working days after you inform us of your decision to cancel the contract.

-If you have returned the goods to us under this consumer right of return and refund pursuant to the Regulations because they are faulty or misdescribed, we will refund the price of the goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay, but in the event of a partial refund we reserve the right to issue a cheque to you. If the card you used to pay with expires before the refund is made please call us to give us your new card details. If you paid with a gift card, refund card or e-gift card we will refund you back on to the original card – so keep it safe.

-If goods have been delivered to you before you decide to cancel your contract:

1. You must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send it back or return it to us in-store. Please note that we do not offer an exchange service by post. Please see our Returns page headed Returns by Post for our returns address and how to arrange a return;
2. Unless the goods are faulty or not as described (in this case, see above), you will be responsible for the cost of returning the goods to us. If the goods cannot be returned by post, we estimate that if you use the carrier which delivered the goods to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.

• Curtains/blinds

• Drawer units

• Large mirrors

• Large storage boxes

• Lighting

• Nursery furniture

• Outdoor furniture

• Rugs

• Tables, chairs and benches

• Wardrobes

To qualify for our refunds policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.

Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging. The refund will be issued on the method of payment you used. Without proof of purchase, we are unable to offer an exchange or refund.

If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

Our refunds policy is in addition to your statutory rights.